contact

updated 4 October 2026

support, billing and privacy

Vael is operated by Ilja Gwawl. Email contact@vael.email.

Never send your account key, app password, two-factor secret or recovery codes. For a payment question, include the order reference and a description of the issue; do not send wallet seed phrases or private keys.

report abuse

Use the same contact address to report spam, phishing or another abuse issue. Include only the relevant message details and avoid forwarding unrelated private mail.